Experience
Elavon & U.S. Bank/ Broadline Recruiters
August 2024 - October 2024
Receptionist & Concierge
Location: Dublin, Ireland
Responsibilities:
- * Greeting visitors and employees, anticipating their needs
- * Managing incoming calls, emails, general correspondences and visiting cards
- * Delivering for DHL, An Post (registered post, standards and express) and couriers
- * Controlling security and telecommunications systems
- * Being in charge for printing machine, franking, photocopying and faxing
- * Overseeing office services like cleaners and maintenance service providers
- * Maintaining safety and hygiene standards of the reception area
Aviva Stadium and Croke Park Stadium / The Noel Group
April 2022 - July 2024
Customer Service
Location: Dublin, Ireland
Responsibilities:
- * Working as a Bar Staff taking orders and process payments with exceptional customer service
- * Serving food and drink for the customers
- * Checking customers identification and age verification
Real Events
July 2022 - May 2023
Event Receptionist
Location: Dublin, Ireland
Responsibilities:
- * Serving as the initial point of contact, warmly welcoming all customers attending the event
- * Handling cashier responsibilities and providing excellent customer service throughout the event
- * Conducting ticket checks at the entrance to ensure smooth entry for attendees
- * Building relationships with customers and work team
- * Maintaining continuous communications with team members and promptly reporting any unusual
circumstances or issues that may arise during the event
PayPal / The Noel Group
November 2021 - June 2022
Catering Assistant & Customer Service
Location: Dublin, Ireland
Responsibilities:
- * Providing exceptional customer service while serving customers and operating the till
- * Ensuring the breakfast and lunch areas are prepared for service, including tasks such as
arranging furniture and trolleys, cleaning, and tidying up after service
- * Engaging with customers in a friendly and helpful manner, addressing inquiries, and ensuring
a positive dining experience
The National Maternity Hospital / The Noel Group
July 2020 - September 2021
Customer Service Representative
Location: Dublin, Ireland
Responsibilities:
- * Executing all responsibilities within the housekeeping division, consistently delivering
exceptional service and maintaining compliance with hospital and industry standards
- * Overseeing the maintenance of patient-occupied rooms to ensure a clean and
comfortable environment
- * Conducting regular checks and reporting on the appearance of all hospital areas, ensuring
they remain free from contamination
- * Managing the disinfection process of patient rooms after each occupant
Nao + Pelo
February 2017 - April 2019
Administrative Assistant & Receptionist
Location: Minas Gerais, Brazil
Responsibilities:
- * Dynamic and dedicated professional with a strong background in customer service, sales, and client
relationship management
- * Extending professional and courteous greetings to visitors and customers, anticipating their needs, and
consistently exceeding expectations
- * Providing ability in negotiating contracts to achieve sales targets and implementing effective lead
qualification processes
- * Skilling in offering service packages, explaining procedures and conducting sales transactions
- * Committing to generate interest and understanding the mutual fit for both parties, while offering
actionable insights on market trends and customer experiences to enhance business strategies
- * Managing incoming calls and emails, taking relevant and timely actions concisely and professionally