Alice
Penna

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With 4 years of experience in customer service within Ireland, I am a bilingual qualified professional certified who values building strong customer relationships through excellent communication. I possess a strong customer service focus, thrive in team environments, and am self-motivated when handling multiple tasks simultaneously. My expertise lies in achieving customer satisfaction, negotiating contracts with clients, building relationships with customers and vendors meeting sales targets, and contributing to the success of both the team and the company.

Education

Una University Center
2013 - 2017
Bachelor's Degree in Biomedical Science (NFQ level 8)

Minas Gerais, Brazil

SJ Security Training
2024
Private Security Authority (PSA), Certified

Dublin, Ireland

Noel Group
2023
Manual Handling Course

Dublin, Ireland

VOLUNTEER

Instituto Adotar (Child adoption institute)
2018 – 2019
Children's event organizer

Minas Gerais, Brazil

Skills

  • Customer Service Excellence
  • Proficient with Microsoft Office, Excel, PowerPoint, and Outlook
  • Effective Communication and Positive Attitude
  • Problem Solving and Time Management
  • Attention to Detail
  • Private Security Authority (PSA) license
  • Detail-oriented with strong organizational and time management abilities
  • Teamwork and Collaboration

Experience

Elavon & U.S. Bank/ Broadline Recruiters
August 2024 - October 2024
Receptionist & Concierge

Location: Dublin, Ireland
Responsibilities:

  • * Greeting visitors and employees, anticipating their needs
  • * Managing incoming calls, emails, general correspondences and visiting cards
  • * Delivering for DHL, An Post (registered post, standards and express) and couriers
  • * Controlling security and telecommunications systems
  • * Being in charge for printing machine, franking, photocopying and faxing
  • * Overseeing office services like cleaners and maintenance service providers
  • * Maintaining safety and hygiene standards of the reception area

Aviva Stadium and Croke Park Stadium / The Noel Group
April 2022 - July 2024
Customer Service

Location: Dublin, Ireland
Responsibilities:

  • * Working as a Bar Staff taking orders and process payments with exceptional customer service
  • * Serving food and drink for the customers
  • * Checking customers identification and age verification

Real Events
July 2022 - May 2023
Event Receptionist

Location: Dublin, Ireland
Responsibilities:

  • * Serving as the initial point of contact, warmly welcoming all customers attending the event
  • * Handling cashier responsibilities and providing excellent customer service throughout the event
  • * Conducting ticket checks at the entrance to ensure smooth entry for attendees
  • * Building relationships with customers and work team
  • * Maintaining continuous communications with team members and promptly reporting any unusual circumstances or issues that may arise during the event

PayPal / The Noel Group
November 2021 - June 2022
Catering Assistant & Customer Service

Location: Dublin, Ireland
Responsibilities:

  • * Providing exceptional customer service while serving customers and operating the till
  • * Ensuring the breakfast and lunch areas are prepared for service, including tasks such as arranging furniture and trolleys, cleaning, and tidying up after service
  • * Engaging with customers in a friendly and helpful manner, addressing inquiries, and ensuring a positive dining experience

The National Maternity Hospital / The Noel Group
July 2020 - September 2021
Customer Service Representative

Location: Dublin, Ireland
Responsibilities:

  • * Executing all responsibilities within the housekeeping division, consistently delivering exceptional service and maintaining compliance with hospital and industry standards
  • * Overseeing the maintenance of patient-occupied rooms to ensure a clean and comfortable environment
  • * Conducting regular checks and reporting on the appearance of all hospital areas, ensuring they remain free from contamination
  • * Managing the disinfection process of patient rooms after each occupant

Nao + Pelo
February 2017 - April 2019
Administrative Assistant & Receptionist

Location: Minas Gerais, Brazil
Responsibilities:

  • * Dynamic and dedicated professional with a strong background in customer service, sales, and client relationship management
  • * Extending professional and courteous greetings to visitors and customers, anticipating their needs, and consistently exceeding expectations
  • * Providing ability in negotiating contracts to achieve sales targets and implementing effective lead qualification processes
  • * Skilling in offering service packages, explaining procedures and conducting sales transactions
  • * Committing to generate interest and understanding the mutual fit for both parties, while offering actionable insights on market trends and customer experiences to enhance business strategies
  • * Managing incoming calls and emails, taking relevant and timely actions concisely and professionally